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FAQ

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, for certain items, you will receive a tracking number. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive an order tracking number or did not find any updates under your Order Status page after 5 business days, you may contact us, and we will give you a manual update, as well as investigating any issues there might be.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For orders in the United States, Canada, the UK, Australia, and New Zealand, it will normally take 14 to 21 business days. For other International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information, and we'll have your order shipped as soon as possible!

Q: Does Martin Lass Store provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or the product is damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us, and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.

If you have any additional questions that have not been addressed in our FAQ, please contact us at martin@martinlass.com, and we will get back to you as soon as possible.