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Refund Policy

Refund Policy

Returns

We have a 30-day returns policy. If it has been more than 30 days since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and flowers, as well as newspapers and magazines cannot be returned. We also do not accept returns on intimate products, sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, that is damaged, or is missing parts for reasons not due to our error or omission.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your request for a refund has been approved or not.

If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received your refund after a reasonable time, please first check your bank account again.

Then contact your credit card company. Please note that it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not yet received your refund, please contact us at customercare@martinlassstore.com.

Sale items (if applicable)

Regular-priced items will be refunded if all refund conditions are met.

Sale-priced items may or may not be refunded. Please contact customercare@martinlassstore.com to inquire about refunds for sale-priced items you may have purchased.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, send us an email at customercare@martinlassstore.com and send your item to 13 Calver Crt, Currumbin Waters, Queensland AU 4223.

Gifts (if applicable)

If you did not purchase the item, but rather your item was purchased and marked as a gift to you by somebody else and it was then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you did not purchase the item, but rather 1) your item was purchased by somebody else and 2) it was gifted to you by them, but 3) it was not marked as a gift on the original order, and 4) it was not shipped directly to you, then the refund will be sent to the original buyer, and they will find out about your return.

Shipping

To return your product(s), you should mail your product(s) to: 13 Calver Crt, Currumbin Waters, Queensland AU 4223

For returns, you will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.

If you are exchanging defective goods, the cost of shipping the exchanged product back to you will be covered by Martin Lass Store. This is the only instance where Martin Lass Store will cover shipping costs for returns.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, as this is out of our control.